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Participation in the survey is anonymous and all answers will be treated confidentially.
The results will be published on THL’s (National Institute for Health and Welfare) website.
Your open feedback will also be delivered in a non-identifiable form to your maternity hospital.
The information will be used in studies carried out by THL, in those supervised by it, and in evaluating services.
Tick the best option. If the question does not apply to you, please go to the next question.
It was easy to get information on the service.
It was flexible and quick to make an appointment.
We received the service with a reasonable timeframe.
The staff were competent and professional.
The staff were friendly and interested in our situation.
Decisions concerning our family were made together with us.
The staff cared about our family comprehensively.
The service was useful.
The service was confidential.
The facilities were functional and comfortable.
We could recommend the service to others.
The pregnancy was monitored competently.
The child's health and development were monitored competently.
The interaction between child and professional has been easy.
We got information and support that met the needs of our family.
The appointed time for our family was long enough.
I received services in my native language.
When we have needed it, the clinic has arranged support from professionals in other fields (e.g. speech therapy, nutritional therapy).
The clinic staff have been easy to reach.
The clinic's electronic services are useful.
